These conditions are valid exclusively between the company “Calzaturificio Luca Grossi Srl” with registered office in Via Ponte Monsummano, 33 – 51018 Pieve a Nievole (PT), VAT number 00954790473, hereinafter referred to as “LUCA GROSSI” and any person who purchases online on the website hereinafter referred to as “CUSTOMER”. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force.

These conditions govern the purchases made on the website, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, modified by Legislative Decree n. 21/2014 and Legislative Decree 70/2003 on electronic commerce.


With these general conditions of sale, LUCA GROSSI sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the site. The contract is concluded exclusively through the internet, by accessing the CUSTOMER at and making a purchase order according to the procedure provided by the site itself.

Before proceeding to confirm your order, the customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by LUCA GROSSI and to accept them by affixing a flag in the indicated box.

In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014.


Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER’s choice.

Before the conclusion of the purchase contract and before the validation of the order with “payment obligation”, the CUSTOMER is informed about:
– total price of goods including taxes, with details of shipping costs and any other costs;
– terms of payment;
– the deadline by which LUCA GROSSI undertakes to deliver the goods;
– conditions, terms and procedures for exercising the right of withdrawal (art.6 of these conditions);
– information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;
– existence of the legal guarantee of conformity for the goods purchased;
– after sales service conditions and commercial guarantees provided by LUCA GROSSI.

The CUSTOMER can at any time and in any case before the conclusion of the contract, take note of the information relating to LUCA GROSSI, the geographical address, telephone and fax number, e-mail address.


The sales contract is considered concluded with the sending by LUCA GROSSI to the CUSTOMER of an order confirmation email. The e-mail contains the CUSTOMER’s data and the order number, the price of the purchased goods, the shipping costs and the delivery address to which the goods will be sent and the link to be able to print and archive the copy of the present conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly communicate any corrections to LUCA GROSSI.

LUCA GROSSI undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on do not constitute a contractual element, as they are only representative.


The availability of the products refers to the actual availability when the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before confirming the order.

Even following the sending of the order confirmation e-mail sent by LUCA GROSSI, there may be cases of partial or total unavailability of the goods. In this eventuality, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed by e-mail.

If the CUSTOMER requests the cancellation of the order, by terminating the contract, LUCA GROSSI will refund the amount paid within 14 days from the day on which LUCA GROSSI became aware of the customer’s decision to terminate the contract.


Each payment by the CUSTOMER can only be made by means of the credit cards indicated on the website, by bank transfer, by Paypal payment method or, in the case of shipments in Italy, by payment on delivery.

In case of payment by credit card, the actual charge will be made at the time LUCA GROSSI sends the order confirmation email.

In case of payment by Paypal, the actual charge will be made when LUCA GROSSI sends the order confirmation email.

In case of payment by bank transfer, the order will be processed only upon receipt of the amount on our current account. In case of non-payment within 2 working days after the order confirmation date, the order will be canceled without notice. Please send a copy of the bank transfer to

The communications relating to the payment and the data communicated by the CUSTOMER when it is made take place on special protected lines.


For orders placed in the Europe, all the selling prices of the products indicated on the website are expressed in Euro and include VAT.

For orders placed in the USA, all the selling prices of the products indicated on the website are expressed in Dollars and include Italian taxes.

The CUSTOMER accepts LUCA GROSSI’s right to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by LUCA GROSSI to the CUSTOMER.

In the event of an IT, manual, technical, or any other error that may result in a substantial change, not foreseen by LUCA GROSSI, in the sale price to the public, which makes it exorbitant or clearly negligible, the purchase order will be considered. invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.


In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days from the date of receipt of the products.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to LUCA GROSSI by means of an explicit declaration, which can be sent by e-mail to

The goods must be returned intact, in the original packaging, complete in all its parts. Without prejudice to the right to verify compliance with the above, LUCA GROSSI will refund the amount of the products subject to withdrawal within a maximum period of 14 days. The return shipment is always charged to the customer.

As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, LUCA GROSSI can suspend the refund until receipt of the goods or until the CLIENT demonstrates that he has returned the goods to LUCA GROSSI.

LUCA GROSSI will carry out the refund using the same payment method chosen by the CUSTOMER during the purchase phase. In the case of payment made by bank transfer or c.o.d., and if the CUSTOMER intends to exercise his right of withdrawal, he must provide LUCA GROSSI, by accessing the “CONTACTS” section, the IBAN, SWIFT and BIC bank details necessary for the reimbursement to be made by LUCA GROSSI.

Custom products cannot be returned.


In case of receipt of products that do not comply with the orders or are defective, the CUSTOMER has the right to restore the conformity of the product at no cost by repairing or replacing the product.

LUCA GROSSI, in the event of a defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the availability of the CUSTOMER.


Orders will be processed from Monday to Friday from 09.00 to 18.00. The items that are available in stock will be delivered by express courier in the shortest possible time and indicatively:

  • in Italy, within 24/48 hours of receiving the order confirmation e-mail sent from
  • Rest of the world within a maximum of 15 working days from receipt of receipt of the order confirmation email sent by

For each order placed on the site by a VAT number holder, CALZATURIFICIO LUCA GROSSI will issue an invoice for the goods shipped. After the invoice is issued, it will not be possible to make any changes to the data indicated in the same.


LUCA GROSSI does not assume any responsibility for disservices attributable due to force majeure or unforeseeable circumstances, even if they depend on malfunctions and disservices of the internet, in the event that it is unable to execute the order within the time foreseen by the contract.

sabina zuccala
sabina zuccala
Prodotto di ottima qualità ben rifinito, molto belle, acquisto più che soddisfacente , consegna in anticipo rispetto alla data indicata nel buono Assolutamente consigliate
Claudia Ceo
Claudia Ceo
Ho appena acquistato il mio terzo paio di scarpe Luca Grossi. Soddisfattissima dei miei acquisti, ottima pelle e rifiniture superiori, qualità incontestabile. Calzano perfettamente il proprio numero. Spedizione rapidissima e servizio clienti superlativo. Sono felice di aver trovato finalmente un nuovo affidabile riferimento per i miei acquisti CLAUDIA C.
Elena De Peverelli
Elena De Peverelli
Alessandra Tugnoli
Alessandra Tugnoli
Barbara Zucco
Barbara Zucco
Sandalo elegante, raffinato e molto comodo. Perfetto come calzata, ho nr 40 di piede. Indossato è stupendo
Alessandra Biondi
Alessandra Biondi
Tutto ok
barbara bertulini
barbara bertulini
Ottima qualità del prodotto e serietà aziendale
Giorgina Nazzari
Giorgina Nazzari
Bellissime scarpe molto femminili
Antonella Redondi
Antonella Redondi
Calzature comode e di qualità
Massimo Baki
Massimo Baki